1. ACCEPTANCE OF THE TERMS
By registering, accessing or using the Connectify platform (hereinafter, the ‘Platform’), the user declares that they have read, understood and accepted these Terms and Conditions of Use (the ‘Terms’), which constitute a binding contract with GUIO Design Studio S.A.S. (hereinafter, ‘GUIO’).
2. DEFINITIONS
- User: a natural or legal person who accesses or uses the Platform.
- Client: an organization that formally contracts GUIO’s services for use of the Platform.
- Service: authorized access to the Platform’s functionality, including support, modules, consulting and customization.
- Account: individual or business access created to use the Platform.
3. FUNCTIONALITY AND USE OF THE PLATFORM
Connectify is a digital solution developed by GUIO for the management of events, digital experiences, institutional content, strategic communications and audience registration. Its use is limited to the scope contracted by the Client.
Misuse or use other than that stipulated in the commercial contract is prohibited.
4. REGISTRATION AND ACCESS
To access the Platform, the User must create an account. The User is responsible for maintaining the confidentiality of their password and for all activity carried out from their account.
GUIO may suspend or delete accounts that violate these Terms or affect the security or proper operation of the Platform.
5. INTELLECTUAL PROPERTY
All rights to the Platform, its source code, interfaces, trademarks, content, designs and improvements belong exclusively to GUIO Design Studio S.A.S. The Client may not copy, modify, market or reproduce any component without written authorization.
6. PERSONAL DATA AND CONFIDENTIALITY
The use of Connectify involves the processing of personal data, governed by GUIO’s Data Protection Policy. The Client undertakes to have the required authorizations for the use of data uploaded or managed on the Platform.
GUIO will maintain the confidentiality of the information provided by the Client, unless otherwise required by a legal or judicial order.
7. TECHNICAL SUPPORT AND IMPLEMENTATION
- Technical support: Technical assistance is provided during business hours (Monday–Friday, 8:00 a.m. to 6:00 p.m., Colombia time), by email or enabled channels. Urgent cases during active events may be addressed 24/7 depending on the contracted service level.
- Implementation: Modules and customizations are delivered according to the schedule defined in the contract or SOW (Statement of Work). Changes outside the agreed scope may incur additional charges.
8. CONSULTING AND SUPPORT SESSIONS
GUIO may offer creative, technical or strategic consulting sessions to optimize use of the Platform. These sessions may be included or charged separately, depending on the type of package or plan contracted.
9. INTEGRATIONS WITH THIRD-PARTY SERVICES
The Platform may integrate with external tools such as payment gateways (PayU, Stripe, Wompi, etc.), social networks, mailing tools or CRM.
GUIO does not guarantee or assume responsibility for the behavior, operation, security or availability of third-party services, and any disruption in these integrations will not be attributable to the Platform.
10. CANCELLATION AND REFUND POLICIES
10.1 Cancellations
- With more than 30 days’ advance notice: a charge of 30% of the total value of the service.
- With up to 14 days’ advance notice: a charge of 60%.
- With less than 5 business days’ advance notice: a charge of 100%, unless otherwise agreed in writing.
10.2 Refunds
- No cash refunds are issued. Any outstanding balance may be applied as a credit note for future services, subject to prior written approval.
- In duly substantiated cases of force majeure, GUIO may grant partial compensation in the form of equivalent services or extensions of use.
11. LIMITATION OF LIABILITY
GUIO will not be liable for:
- Indirect damages, loss of profits or loss of the Client’s information.
- Access failures due to external causes (internet, power, devices).
- Technical problems arising from misuse by the User.
GUIO will be liable only for verifiable errors directly attributable to the operation of the Platform, within the scope of the signed contract.
12. DURATION AND TERMINATION
Connectify usage contracts have the duration indicated in the commercial agreement. Either party may terminate the contract with at least 30 days’ written notice, unless a mandatory minimum term has been agreed.
In the event of a serious breach of these Terms, GUIO may immediately suspend access or cancel the service.
13. AMENDMENTS
GUIO reserves the right to amend these Terms at any time. Changes will be published within the Platform and/or sent by email. Continued use of the Platform after changes implies acceptance of those changes.
14. JURISDICTION AND APPLICABLE LAW
This contract is governed by the laws of the Republic of Colombia. The parties agree to initially resolve any dispute through conciliation before a recognized Conciliation Center in Bogotá D.C. If no agreement is reached, disputes will be submitted to the ordinary civil courts of Bogotá.
15. CONTACT
Email: info@connectify.events
Address: Bogotá D.C., Colombia
Website: www.connectify.events
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